FAQ

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What is Carjojo?

Carjojo is an automobile buyer’s information site and a vehicle-purchase negotiating service that helps new car buyers secure the best price on a new car purchase. Carjojo is different from traditional car-buying websites: We track inventory, price, and behavior data for almost all new individual vehicles and almost all new vehicle dealers in the United States. With this huge amount of data, we perform analytics that allow us to provide you with insights that help you negotiate the best achievable price for a new vehicle. If you want us to negotiate your car deal on your behalf, we contact vehicle dealers and use these insights to solicit their agreement to sell you the vehicle at a price that our data suggests is the best achievable price.

Is Carjojo for new or used cars?

Currently, Carjojo is for new vehicles only – cars, trucks, vans, SUVs, etc.

How much does Carjojo cost?

  • For a limited time, Carjojo’s buyer information is free.  Use it to prepare yourself to negotiate a great deal.  Or you can have Carjojo to negotiate on your behalf, lock-in the Carjojo price, and avoid the stress of having to price negotiate yourself. This service costs just $199, and you only pay if we successfully get the dealer to agree to the price.

Can Carjojo buy the vehicle for me?

Once you’ve chosen the car model you want to buy, we’ll contact each dealer who has the vehicle you want and request that they agree to the Carjojo Price. Then we’ll tell you each dealer who has agreed in advance to sell you the vehicle you want at that price. You just walk in to the dealership and sign on the dotted line. We charge a one-time fee of $199 for this service, and you are not charged until the dealer has agreed to your price.

Do you sell or give away my contact information to car dealers?

Absolutely not. Unlike traditional car-buying websites, we are not agents or advertisers for car dealers. We are a service for the car buyer. That’s why we charge a fee for our premium service — because we only work for you.

What if I’m not satisfied?

If you are not completely satisfied for any reason, please contact us at hello@carjojo.com and we will work with you to make it right.

How does Carjojo do it?

Every day, we aggregate and analyze thousands of new auto ads and inventories throughout the United States, in addition to monitoring all available rebates, incentives, and discounts. From this data, we know exactly which individual models are on sale, what vehicles are selling fast or slowly, where inventory is in short supply or plentiful, what vehicles are selling at what prices in each local area, and much much more. We update both our data and the analysis of the data every single day.

How does your data help me get a good price on a new car?

When buyers have access to comprehensive insights about the car market, they can assess the lowest achievable price on the car they want to buy. Consider the process of buying an airline ticket. Airlines reprice their tickets every second, because they have data to understand the market perfectly.

Carjojo’s goal is to give you the advantage of that level of understanding of the car market. We analyze our data to find patterns that otherwise are not obvious or accessible and we provide those insights to you.

For example, say our data indicates a particular dealer lowers the price of a specific vehicle every 14 days and, at the time you use Carjojo, it has been 11 days since the last price reduction. Our technology will enable us to advise waiting three more days before you approach the dealer about the car so you’ll get the best achievable price on that vehicle.

What is the Carjojo Guaranteed Best Price?

Based on our data and analysis, we determine a price range for each individual vehicle in our system. This range represents the lowest price range that we believe the dealer will accept for the vehicle, factoring in all market, competitor, dealer, and individual vehicle considerations.

Keep in mind, you must negotiate to have a good chance to achieve the Carjojo price. The Carjojo Deal Sheet makes it easy! The dealer is not likely to accept the lowest price unless you demonstrate why he should, and what your alternatives are if the dealer does not accept the price. All the information and justification you need for negotiation will be clearly presented on your Deal Sheet.

There is no guarantee that the dealer will sell the vehicle for a price in this range, nor that the dealer will not sell the vehicle for less than the lowest point on the range – sometimes market, competitor, or other conditions can change unexpectedly. The Carjojo Deal Sheet contains the most current, relevant, and accurate data available.

So why do we say “Guaranteed” Best Price?  Because when you place a Carjojo order, Carjojo will get the dealer to agree to that price, or Carjojo will not charge you for the service – and we get that price most of the time.

Does the “Carjojo Price” account for taxes and fees?

The Carjojo price is the final price for the vehicle, including all manufacturer-installed equipment and freight charges.  It does not include taxes, documentation, or other similar fees, registration fees, or any dealer installed-equipment that is not stated.

A dealer told me that no one will sell me the vehicle for the Carjojo price. What should I do?

We believe our data and technology provide the most accurate and current pricing projection, but unforeseen factors may influence a given deal or dealer. Sometimes market conditions change so quickly that what was true yesterday is no longer true. Most likely, the dealer is negotiating with you – they are trained negotiators. The Carjojo Deal Sheet lists alternatives you have to get a similar deal at another dealership. We recommend that you consider these alternatives as you decide if it is worth your time to continue to talk with this dealer, or if you’d rather move on to another dealer.

The Carjojo price is higher than the dealer price! Why?

There could be a number of reasons.  The most likely reason is that the dealer is including rebates in the price that are not available to everyone.  On Carjojo, we include rebates that are available to everyone, and give you the ability to add other rebates that you qualify for.  For instance, you may qualify for a $1,000 rebate only if you already own a car of the same brand.  The dealer site may assume that you do, and lower the stated price by $1,000.  Carjojo does not make that assumption.  The reason is simple – the dealer site wants to show the lowest price to get you to come in.  Carjojo wants to show you the honest facts and let you decide!

Can Carjojo fix lease terms and monthly payments for me?

Carjojo does not negotiate the terms of a lease. Carjojo does fix the purchase price of the car for you, and that price is a key factor in getting a good lease deal.  Still, you and the dealer will have to agree on the interest rate, residual value, annual mileage allowance and down payment – the other items that determine the monthly payment and cost of a lease. Remember that leasing typically costs more than purchasing in the long run, which we wrote about here.

As a very simple rule of thumb, use Carjojo to help you fix the price, and insist that the interest rate (which in the leasing world is called the money factor) is not more than what your local credit union would charge on an auto loan.  Those two items help ensure that you get a very good lease deal.

I see a car in your system but the dealer told me it was sold. Why?

We update our data at least once daily, and it is possible the car was sold between our updates. Also, sometimes a dealer may inadvertently continue to list a vehicle for sale after it has been sold.

How is Carjojo different from an auto broker?

The short answer:            Carjojo is data driven, does not take a penny from any dealer, and treats all dealers the same.  The broker is not data driven but is relationship driven, and works to protect and promote his relationship with his set of “in” dealers.  You get a lower price and a larger vehicle selection with Carjojo.

The long answer:              Carjojo is an auto broker like an orchestra is a barbershop quartet.  You can hear music at either, but the reasons you listen to each are very different.

An auto broker arranges for a dealer to sell you a car at a price.  Often, they find the car for you, after you’ve told the broker the model, color, and features you want.

So far, so good.  But the broker usually has a formal or informal agreement with the dealer and is paid by the dealer to find you the car.  Even if the broker charges you for their service, they also charge the dealer, and that results in you paying more than you should, since the dealer has to cover the fee he is paying the broker.

Additionally, the broker almost always works with a pre-selected dealer or set of dealers – the “in” group.  Often, the broker used to work for the dealer, or is friends with the dealer, or has done so many deals with the dealer that they socialize together.  This means that the selection offered to you the consumer is limited by what the “in” dealer wants to sell, and more importantly, the “in” dealer sets the price of the car – and you can be sure that the price being set is higher than you need to pay.

The broker is not data driven but is relationship driven, and works to protect and promote his relationship with his set of “in” dealers.

The ideal customer for the traditional auto broker is a person who wants the convenience of someone else doing the hard work of finding the car and agreeing to the price, but who is less concerned about what the price actually is. The traditional auto broker is a broker-win/dealer-win/consumer-win for convenience but a broker-win/dealer-win/consumer-lose for price.

Carjojo is data driven, does not take a penny from any dealer, and treats all dealers the same.

Carjojo’s data and analytics determines the lowest price that the market suggests a dealer will accept for a given car – the “Carjojo Price.”  Our customers use our “deal sheets” to negotiate with car dealers to achieve the Carjojo Price.

If a customer doesn’t want to do this on their own, they can ask Carjojo to help.  We then contact the dealer and attempt to have the dealer agree to the Carjojo Price.  Most times, they do, and our customer has the benefit of selecting inventory from every dealer and getting the best price – without having to do the work themselves.

The Carjojo system is a Consumer-win/dealer-win/Carjojo-win for convenience and a consumer-win/dealer-win/Carjojo-win for price.

What is the Carjojo Deal Sheet and how do I use it?

The Carjojo Deal Sheet is a “cheat sheet” to help you negotiate with the dealer. It includes the Pricing, Negotiating Power, and Alternative sections making a strong case for paying the lowest price for the vehicle you want. The Deal Sheet is ready to print, email, or text to your dealer.

I need help deciding which car is right for me. Can Carjojo help?

Yes! You don’t need to have a particular vehicle in mind to use Carjojo. Just enter the criteria of the vehicle you’re looking for and Carjojo will show you models that meet your needs.

If you have already decided on a particular car, our “intelligent search” will suggest similar models that you may wish to consider.

If getting the best price is your #1 criteria, Carjojo can find the very best deal among different brands and models. We don’t provide a confusing overload of specifications, options, and professional or consumer car reviews. We just help you get the best price on the car you select.

When will Carjojo have iOS and Android apps available?

We have received many requests for this from iPhone and Android users! We will be working on this in the future.

What happens if I change my mind after I'm notified that Carjojo has successfully negotiated a car purchase for me?

You are never obligated to purchase the car – until you sign final paperwork at the dealership.  You are only obligated for the $199 price guarantee fee when a dealer has accepted the price and Carjojo notifies you.  However, we understand that sometimes you may change your mind.  For that reason, Carjojo will gladly obtain a price guarantee for a second vehicle at no additional charge if you decide you don’t really want the first vehicle.

If Carjojo negotiates a car purchase for me, can I still test drive the car before I commit to buying it?

Of course! Just arrange a test drive with the dealer.  But Carjojo works best when you are ready to buy.

I own a car I want to trade in as part of my new car purchase. How does that work if I use Carjojo?

Currently, we do not handle trade-ins. However, when you go to the dealer with your Carjojo Guaranteed Price, you can further reduce your out of pocket expenses by negotiating the most for your trade-in. See our blog for tips!

I need to finance my new car purchase. Can Carjojo help me with that?

Currently, we do not support financing. This can be done either through the dealer, or from an outside lender such as a bank or credit union.